UK
- Bournemouth
Chile
- Antofagasta
Chile
- Noranda
Chile
- Santiago
South
Africa - Nelspruit
South
Africa - Ballito
Indonesia
- Batam
Philippines
- Subic
Panama
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China
- Fuzhou
China
- Qitaihe
China
- Xinmin
China
- Yanjiao
China
- Yancheng
© 2008 Cascal NV
| History Population Served Demand For Water Project Management Revenue Collection |
Bournemouth and West Hampshire - UK
History - Bournemouth & District Water Company and the West Hampshire Water Company were purchased by Biwater during the privatisation of the water industry in England and Wales in the late eighties. Both companies were established by Act of Parliament in the middle of the nineteenth Century. The two companies were amalgamated in 1994 to form Bournemouth & West Hampshire Water Plc.
Now part of Cascal's portfolio, Bournemouth & West Hampshire Water today supplies a population of approximately a half a million, through 193,000 connections, over an area of just over a thousand square kilometres. It delivers up to two hundred and fifty megalitres of water per day, through nearly three thousand kilometres of underground pipes.
Since 1989, the company has invested about one hundred and ten million pounds in capital projects which have been aimed at maintaining the serviceability of existing assets, meeting needs for growing demand, improving the service and improving drinking water quality to keep pace with the increasing standards set by the Government. Capital expenditure from 2005 to 2010 is expected to be fifty million pounds. The Company is regulated by the following bodies; The Water Services Regulation Authority (OFWAT), for prices and standards of service. The Environment Agency (EA), for the water environment. The Drinking Water Inspectorate (DWI), monitors and enforces compliance with statutory drinking water standards.
Population Served - Bournemouth and West Hampshire Water (BWH) serve a population of nearly 500,000 people in a thousand square kilometre area of supply, operates fifty sites and has three thousand kilometres of water mains. It has one of the lowest unit operating costs in the water industry in England and Wales due to a low rate of leakage rate and a 99.95 percent water quality compliance level. BWH has OHSAS 18001 health and safety certification, ISO 9001 quality assurance and ISO 14001 environmental management accreditation for all its activities. It is one of very few UK Water Companies to have earned the Government's Charter Mark for 'excellence in public services' and also provides home emergency insurance services, plumbing, printing, fishing and mooring facilities.
Demand for Water - The company actively promotes sustainability and water efficiency in its own operations and by its customers. The area served has a very high summer peak caused by garden irrigation and an influx of tourists to its popular seaside resorts. Demand management is a key issue and the company has an active metering programme with over 55% of porperties metered growing at a rate of 3% per year.
Project Management - The company is a vertically integrated public water supplier organised on functional lines. Capital expenditure is managed by an in-house team of project engineers. Day to day operational functions are managed internally utilising both direct staff and contract staff working in partnership. Every five years the company produces a twenty year business plan which is reviewed by the Regulators to set the investment plan and price limits for the following five year price review Asset Management Plan (AMP) period.
Revenue Collection - Metered customers are billed six monthly in arrears and unmeasured customers in advance. The Company offers a variety of easy-pay options including a monthly budget plan. Including assistance to those customers who have difficulty in paying. Despite not being able to disconnect domestic customers for non-payment by law, the collection rate is high. The Company operates a fully integrated billing and collections software system.
