© 2008 Cascal NV
4 July 2003Water Company Consults its Customers
Cascal owned, BOURNEMOUTH & WEST HAMPSHIRE WATER will be consulting its customers regarding their priorities during June 2003.
The survey is linked to the water industry's next price review scheduled to be fixed by the Water Regulator, Ofwat, in November 2004.
Managing Director, Tony Cooke said: "It is only right that our customers should have a say over priorities for the 2005 to 2010 period where there is some discretion over standards. This is the first stage of a lengthy and detailed process. We wish to reflect our customers' views in our business planning process."
In August, the company will be presenting its draft business plan to Ofwat, which will reflect mandatory water quality, and environmental requirements specified by Government, as well as priority improvements specified by customers where there is some discretion. The company is working with Ofwat and WaterVoice Wessex in compiling the questionnaire to ensure balance. The survey, which will be undertaken by phone, will build upon national research undertaken by Ofwat, The Drinking Water Inspectorate, WaterVoice, the Environment Agency, English Nature, RSPB, and the Industry at the end of last year.
Tony Cooke added: "We want to understand the regional differences from the national research, and areas of improvement specifically valued by our customers. We will publish the results with the public draft domain version of our business plan at the end of August. Our final business plan has to be submitted to Ofwat in April 2004."
For more information please send an e-mail to the Marketing Manager,
enquiries@cascal.co.uk